Return & Refund Policy – URBAN ICE™

At URBAN ICE™, we’re committed to making sure you’re 100% satisfied with your purchase. If you're not happy with your order, we've made the return process as smooth and transparent as possible.

14-Day Return Guarantee

You have 14 calendar days from the delivery date to initiate a return.

If more than 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

Conditions for Return

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • It must include the original packaging and any accessories

  • A receipt or proof of purchase is required

Please do not return your item to the manufacturer directly. Contact our support first.

Non-Returnable Items

We cannot accept returns for:

  • Gift cards

  • Personalized or custom-made pieces

  • Items on final sale or promotion

  • Earrings (for hygiene reasons)

  • Items damaged due to misuse

Refunds (If Applicable)

Once your return is received and inspected, we’ll notify you via email.

If approved, your refund will be processed within a few days and automatically credited to your original payment method.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Then contact your bank

  4. Still nothing? → Email us at: contact@urban-ice.fr

Exchanges (If Applicable)

We replace items only if they are defective or damaged.
Need an exchange? Contact us at contact@urban-ice.fr and we’ll assist you.

Return Shipping

Before returning anything, please contact us for return instructions.
The address on the website is not the return address.

  • Return shipping costs are the customer’s responsibility

  • Original shipping fees are non-refundable

  • If your return is approved, the cost of return shipping will be deducted from your refund

We recommend:

  • Using a trackable shipping service

  • Purchasing shipping insurance for items over $75

Contact Details (Not a Return Address)

Company Name: URBAN ICE™ – YOKE ECOM FRANCE SAS
SIREN: 981570427
VAT Number: FR37981570427
Address: 30 Rue Montrosier, 92200 Neuilly-sur-Seine, France
Email: contact@urban-ice.fr
Phone: +33 7 80 95 99 16